Privacy Policy

[DRAFT – client to review] This is placeholder content aligned with the Protection of Personal Information Act 4 of 2013 (POPIA). It must be reviewed by AD Group of Companies (and ideally a legal adviser) before publication. Items in [square brackets] need to be completed.

Last updated: [date]

1. Introduction

AD Group of Companies (“AD Group”, “we”, “us”) respects your privacy. This policy explains how we collect, use, store and protect your personal information when you use this website or contact any of our divisions — AD Fresh Produce, AD Travels, AD Events and AD Funeral — in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Responsible party and Information Officer

The responsible party is AD Group of Companies, Gqeberha, Eastern Cape, South Africa [registered name and registration number].

Information Officer: [name], info@adgroup.co.za, +27 71 028 9099.

3. Personal information we collect

• Contact form: first name, last name, email address, phone number (optional), the division you select and your message.
• Direct contact: information you share when you email, phone or message us on WhatsApp.
• Service enquiries: details needed to quote or provide a service, such as travel dates, event requirements or funeral arrangements. [Client to confirm what each division collects.]
• Technical information: basic data your browser sends to third-party services embedded on this site (see section 6).

4. Why we use your information

• To respond to your enquiry and provide quotes or information.
• To deliver the services you request from one of our divisions.
• To meet legal, tax and regulatory obligations.
• To send you marketing only where you have given consent, which you can withdraw at any time.

We process personal information only where POPIA allows it, for example with your consent, to conclude or perform a contract with you, to comply with the law, or for our legitimate interests.

5. Sharing your information

We do not sell your personal information. We share it only with people who need it to help us serve you, such as trusted suppliers involved in your event, trip or funeral arrangements, and service providers who operate this website. They must keep it confidential and secure. We may also disclose information where the law requires it.

6. Third-party services and cross-border transfers

This website uses third-party services that may process data outside South Africa:

• EmailJS: delivers contact form messages to us.
• Google Maps and Google Fonts: display the map and website fonts.
• WhatsApp (Meta): used if you choose to chat with us.

Where personal information is transferred outside South Africa, we rely on the safeguards permitted by section 72 of POPIA. [Client to confirm the full list of service providers.]

7. Cookies

This website does not set its own tracking or advertising cookies. The third-party services listed above may set their own cookies under their own privacy policies. [Client to update if analytics are added.]

8. Keeping and protecting your information

We keep personal information only for as long as needed for the purpose it was collected for, or as the law requires. [Retention periods to be confirmed.] We take reasonable technical and organisational measures to prevent loss, damage or unauthorised access.

9. Your rights

Under POPIA you have the right to:

• ask whether we hold personal information about you and request access to it;
• ask us to correct or delete inaccurate, outdated or unlawfully held information;
• object to the processing of your information, including for direct marketing;
• withdraw consent at any time;
• lodge a complaint with the Information Regulator (South Africa).

To exercise these rights, contact our Information Officer at info@adgroup.co.za. Information Regulator: inforegulator.org.za.

10. Children

This website is not aimed at children under 18. We do not knowingly collect children’s personal information without the consent of a parent or guardian.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with its “last updated” date.

12. Contact us

Questions about this policy can be sent to info@adgroup.co.za or +27 71 028 9099.